Oddd Boots Terms and Conditions

Credit notes are not exchangeable for refunds
Credit notes are valid for 2 months from the date of receipt
No discounts or special offers apply on any second hand items

When placing a special order that is not in stock:

Orders are made upon receipt of deposit/sale
Once the order has been made it cannot be cancelled by the customer, unless our supplier is permitting
All deposits are non refundable unless we cannot supply the item you want
If you leave a deposit and do not complete the order the deposit becomes invalid after 6 weeks
If you return a specially ordered item & you have paid in full for the item/s you will be refunded the difference between the deposit and total sale amount.
Please be certain of item and size when leaving your deposit- especially when ordering for someone else
Items are exchangeable if the incorrect item has been delivered to you by mistake of Oddd Boots or our suppliers
Once an item is exchanged you cannot exchange it a second time-unless it is faulty

Deposit amounts vary depending on item ordered
Please understand we order our products from a supplier, waiting times often depend on the supplier
We are not a manufacturer; therefore we do not make the products ourselves
Discounts or deductions from footwear are taken when the final payment is made

If due to suppliers ordering times are altered from our agreed period with the customer, we will then notify the customer and come to an arrangement in adherence with our terms & conditions.

Damaged or defective goods. If on delivery, goods are found to be defective then we must be notified in writing by either: E-mail or a letter sent by recorded delivery only. Please do not phone to inform us of defective goods. All products must be returned within ten days of the date we recieve payment from you otherwise no liability will be accepted. Any item showing signs of wear will not be accepted back. The customer may not attempt to make use of or alter any item, perfect or defect without the prior consent of both partners of Oddd Boots. The risk of doing so lies with the customer. Please note this can void any guarantee held on an item.
We reserve the right to replace goods with a suitable alternative should such goods become unavailable/discontinued.

If you wish to send a payment in the post then we only accept GBP Sterling currency. We accept no liability if we do not receive your payment due to the post. We therefore advise you to send all cash or postal order payments by Signed For Recorded Delivery. That way we will sign for the item and you can obtain proof from Royal Mail that it’s been delivered.

Customers have ten days to cancel orders of goods.
The ten days starts from the date we recieve payment from you. It is advised for the customer to tell us when they receive their goods, on the day that they receive them. All cost of returns is to be met by the customer, unless the item is faulty. If a refund is required then we will happily refund you the cost of the item, although we cannot refund the postage costs. This is only because we use your postage fee to cover our own costs of sending you the item. The fee is still payable to send the item regardless of any refund issued after the date of the postage. If you wish to exchange your item, then you will need to cover the costs of returning the item to us and the costs for us to send you a different item. Please notify us upon the return of any item by either: E-mail or a letter sent by recorded delivery only. Please do not phone to inform us of a return.

Postage costs. Costs are standard sellers rates within the UK

We do not deliver the items with a company courier all items are sent by Royal Mail. If you pay for recorded delivery then we can track your item until you receive it. If you require the tracking number then please ask. Any items where the standard seller’s rate of postage was paid will not be sent by recorded delivery (unless the costs paid cover this service) and will otherwise not be tracked.

Any items undelivered/lost in the post will be refunded after 30 days of the parcel being sent. This is so we have sufficient time to receive confirmation from Royal Mail and/or the return of our parcel.

In the event of a parcel being lost and then later returned to us, we will then cover the postage costs to re-send your item. Delivery times can vary. If you request and pay for next day delivery then we will post your item by that means. We are not responsible for delivery times. This is the responsibility of the courier/mailing service.

Carriage UK Postage costs are designated before order is sent. If the customer is unhappy with this arrangement s/he agrees to arrange additional courier service to which all risk lies with the customer.

Carriage-Outside UK Rates will depend on the country. Postage costs are designated before order is sent. If the customer is unhappy with this arrangement s/he agrees to arrange additional courier service to which all risk lies with the customer. Please be aware that your countries customs may impose an import duty, which is to be payable by you, the customer.

Covering Law These terms and conditions and every contract made pursuant hereto and all disputes arising in any way out of or affecting these Terms & Conditions and every contract aforesaid shall be governed in all aspects by, and in accordance with, current English Law and you accept the non-exclusive jurisdiction of the English courts. These terms shall remain in force until altered in writing and signed by both parties. All agreements or arrangements between customers and Oddd Boots are to be made with the consent of both partners of Oddd Boots. 

If you have any questions then please don’t hesitate to get in touch with us, we are happy to help.

All comments and complaints should be addressed to the owners of Oddd Boots: Miss L Hesketh & Mr A Robinson